Full-Time Customer Service Representative (Remote)
Location: Remote (Home-Based)
Salary: Competitive, based on experience
Employment Type: Full-Time
About Us:
The company is a leading provider of innovative legal solutions for small businesses. Our mission is to help small businesses get their legal foundations in place quickly and easily so they can grow it with complete peace of mind and confidence. We pride ourselves on providing "WOW" customer service and are looking for a genuine "people person" to join our team as a dedicated full time, remote, Customer Service Representative.
The company was founded by multi award winning business lawyer Suzanne Dibble. Suzanne wrote the best selling book GDPR for Dummies and was named Best Privacy Author in the PICCASO Europe awards. Suzanne was nominated and voted runner up in the Solicitor of the Year Award due to her work with Richard Branson's Virgin and was twice named in the Who's Who of Britains Business Elite.
Job Description:
Will you be passionate about and committed to providing outstanding support to our members? This is a remote position, allowing you to work from the comfort of your home. You will be the primary point of contact for our members, helping them navigate our services and resolve any issues they may encounter to create a truly "stand out" experience for each and every member you come into contact with on a daily basis.
Key Responsibilities:
Member Support: Exceed expectations by delivering fast, friendly and effective support to members via phone, email, and chat.
Issue Resolution: Address and resolve member inquiries and issues efficiently, professionally with a smile on your face. We want you to make every member feel like a celebrity!
Resource Assistance: Guide members in utilising our legal templates, trainings, surgeries, tools and other resources.
Feedback Collection: Gather and relay member feedback to our Head of Member Success to constantly improve our services.
Requirements:
Experience: Proven experience in a customer service role, preferably in a remote setting.
Communication Skills: Excellent verbal and written communication skills.
Tech-Savvy: Comfortable using CRM systems, chat software, and other digital tools. Experience of Freshdesk, Keap (Infusionsoft), Circle and Facebook groups would be preferable but training can be provided.
Problem-Solving: Strong problem-solving skills with the ability to handle difficult situations calmly.
Self-Motivated: Ability to work independently and manage time effectively in a remote environment.
Empathy and Patience: A genuine desire to help people and provide the kind of customer experience people want to tell others about. A passion for and understanding of what it takes to run a small business / have an entrepreneurial mindset would be a huge bonus.
Benefits:
Remote Work: Enjoy the flexibility of working from home.
Competitive Salary: Based on experience and industry standards.
Professional Development: Opportunities for ongoing training and career growth.
Supportive Environment: A collaborative and supportive team culture.
How to Apply:
If you are passionate about providing exceptional customer service and helping small businesses thrive, we would love to hear from you! Please complete the form linked below by 31 July 2024 (including a two minute video telling us why you would be brilliant in this role).
Application Deadline: 31 July 2024.
The company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply Now:
Please apply using the apply button on the page, which will lead you to the application form.