Private Doctors Receptionist / Patient Services Front of House Coordinator & Administrator who has previous experience working on a reception desk / front-of-house with excellent interpersonal, communication, customer service and administrative skills is required for well-established private GP service based in Beaconsfield, Buckinghamshire.
SALARY: £25,000 - £27,000 per annum
LOCATION: Beaconsfield, Buckinghamshire (HP9)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 Hours per Week
The Team work shifts between the hours of 8:00am and 8:15pm and every other Saturday 8:45am - 4:15pm and you must be able to work shifts within these times.
JOB OVERVIEW
We have a fantastic new job opportunity for a Private Doctors Receptionist / Patient Services Front of House Coordinator & Administrator who has previous experience working on a reception desk / front-of-house with excellent interpersonal, communication, customer service and administrative skills.
Working as the Private Doctors Receptionist / Patient Services Front of House Coordinator & Administrator is twofold involving reception duties, greeting clients and undertaking administrative tasks associated with their visit. You will also and work within the Patient Services Team dealing with a wide range of telephone and email enquiries from patients, processing bookings and general related administration.
As the Private Doctors Receptionist / Patient Services Front of House Coordinator & Administrator you will be responsible for providing exceptional levels of care and customer service to patients. Always greeting patients in a friendly, welcoming manner to ensure a positive, lasting impression. As well as being responsible for the smooth running of reception to provide a seamless and quality customer experience for patients.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties as a Private Doctors Receptionist / Patient Services Front of House Coordinator & Administrator will include:
Patient services and Administration duties
- Answering phone calls within 3 rings and dealing with a wide range of enquiries
- Processing prescription requests in line with the practice protocol
- General administration including scanning
- Dealing with Paperwork returned from GP clinics held off site
- Take advanced payments over the phone to secure bookings
- Dealing with deliveries
- Manage the shared mailboxes that patients use to ask for information
- Providing admin support for the GPs when the Medical PAs are off duty
- Dealing with uncollected prescriptions
- Restocking clinical room trollies
- Dealing with tasks generated through the clinical software
- Sending pathology results to patients once assigned by a clinician
- Dealing with patient registrations and ensuring all information is completed on the form prior to their appointment
Front of House duties
- Act as first point of contact for any patients visiting the practice and meet & greet patients/visitors in a professional and welcoming manner
- Provide excellent customer service
- Book, cancel, re-arrange appointments at the reception desk
- Take payments on the day ensuring the correct invoice is raised and processed
- Deal with patient samples and collections for the Laboratory
- Deal with general enquiries at the desk at Reception in a professional and appropriate manner
- Proactively promote memberships and services at Reception
- Ensure patients complete new patient registration and GDPR forms
- Add information to patient records paying very careful attention to detail
- Pass prescription requests through to clinicians during Prescription slots
- Ensure the relevant clinician's door plate and Doctor's stamp are in place as they come on duty
- Alert patients to any delays in advance if possible or on arrival
- Stock replenishment
- Remain calm and following instructions in the case of an emergency
- Report any safeguarding concerns to the Safeguarding Lead
- Deal with any paperwork that can be actioned at Reception
- Ensure self-pay on site ultrasound scans are billed to the patient
CANDIDATE REQUIREMENTS
- Educational achievement to at least GCSE (or equivalent) including English Language and Maths
- Computer literate, able to use a range of software programmes including Microsoft Word, Excel and Outlook. The ability to learn new IT software quickly (with training)
- Proven experience in a Front of House / reception desk role
- First Class communication skills
- Excellent organisation, planning and multitasking abilities
- Ability to think laterally and find solutions to problems
- Excellent attention to detail, confident, flexible and reliable
- High degree of confidentiality & integrity
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P12432
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