Purpose of the Role
Supporting night duty manager in running the night operation.
Key Responsibilities
Security
- Supervise and hands on approach to the mall, basement. car park and centre security operation.
- To Provide guidance. training, and supervision to the security team.
- Work with management to ensure operational cover and manage rosters on a day-to-day basis.
- Carry out team briefs to all security staff.
- Keep up to date with Terror threat level and intelligence provided by Savills security team Keep security team up to date with all information, issues and incidents — regular team briefs
- Hold regular meetings with management team
- Attend organised training sessions
- Complete all monthly checks to include PPE, Al's. Tool Box Talks and Welfare checks.
- Be fully conversant with all procedures and policies. ensuring that site assignment instructions are followed and adhered too.
- Ensure that the centre security operation is operationally compliant and in line with security regulations and risk assessments
- Provide security solutions to meet and exceed needs and contribute to the safety of our customers, retailers, staff and property.
Environmental
- Ensure a high standard of cleanliness and hygiene around the premises.
- Manage excellent relationships with our client, suppliers and customers.
- Lead and develop and retrain staff to deliver quality services in the most efficient and effective manner and achieve a "One Team" approach within the business. Work closely and support staff when required with Hands On approach.
- Ensure that all Health and Safety requirements are followed as per company policies and procedures which will include accident reporting / investigation, delivery of toolbox talks, PPE checks, maintenance of statutory and non statutory records etc.
- Support and work closely with the site Environmental teams.
- Management of cleaning equipment, consumables and materials. Good knowledge of Machinery. Daily monitoring of Cleaning standards throughout the external areas ensuring team proactively respond to all tasks as required.
- Ensure that all chemical and cleaning solutions are used correctly in line with manufacturer and company procedures. COSHH regulations are followed
- Maximise sustainability opportunities working closely with all stakeholders and all recycling opportunities are explored.
- Continuously review and introduce best practice across the shopping centre.
- Deliver leadership for soft services required to meet / exceed the customer requirements
- Enhance the relationship with the customer and ensure the appropriate and timely response to all cleaning issues and events.
- Ensure that all relevant records are held and updated as required.
Skills, Knowledge and Experience
Candidates will be required to demonstrate the following:
Essential
- Valid SIA Licence required
- Experience in the provision of cleaning/security services in a busy environment visited by members of the public. (Not essential as training will be given)
- Able to Demonstrate a good level of customer service.
- Body fluids trained. (Training will be given)
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Well presented.
- Good interpersonal and communication skills.
- Able to work in both internal and external environments.
- Willingness to partake in further on-site training
Desirable
- Basic Knowledge of H&S legislation
- Flexible working approach to work patterns
- Driving Licence — not essential
- CCTV license or the ability to work towards obtaining one
Working Hours - 40.25 hours per week 11.5hr Shifts 4 on 4 off
Salary - £15.80ph/£33,069.40pa
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Please see our Benefits Booklet for more information.