Scheduler
Nottingham
A fantastic opportunity to join one of the UK's fastest growing, most innovative Fire and Security Companies, with over 30 years' experience within the industry. My client is looking for an experienced, Scheduler to join the team.
The package:
£28,000
Full time | Office Based | Pension | free on-site parking |Initially to cover maternity leave with a view to go permanent
Main Responsibilities
- Attend ad hoc meetings with key clients over the phone to enhance both internal & external working relationships
- Completing the Regional Schedulers checklist on a daily basis maintaining an audit trail of this activity and reporting back to DRS/Scheduling Supervisor at the end of the day
- Proactively monitor engineer's activity to ensure that you touch base with all your engineers' daily, ensuring early dispatch & attendance of first job & monitor throughout the day
- Build and maintain good working relationships with your engineers
- Add clear notes to Cash (Cash4Windows)
- Update client portals and helpdesks in line with specific account instructions.
- Answer all customer calls within 3 rings.
- Retrieve all phone and email messages and process accordingly within SLA.
- To have a strong understanding of geographical regions and engineer coverage.
- Scheduling of all work within designated area in line with SLA using our Scheduler+ software.
- Booking of works with sites in accordance with customer & site requirements.
- Processing of orders to ensure all work is carried out in time
- Proactive approach to management of workload.
- Ensure Area is clear of jobs at end of shift by contacting each engineer by telephone, passing any high priority jobs for same day attendance to the Lead engineer. Allocating remaining jobs for future attendance. No jobs to remain outstanding on engineers at the end of each day.
Knowledge and Experience
- At least 2 years' experience in scheduling/planning/ coordinating role
- Experience of scheduling field based colleagues, such as engineers
If you are local to the area and seeking a new Scheduling position, then please apply now. If your application is successful a 4way member will be in touch.