Are you an Operations expert with experience in Legal/ Insurance/ Claims? Are you a strategic thinker with exceptional communication and interpersonal skills?
Our client, a specialist Legal firm , is seeking a skilled Head of Operations to join their team in Edinburgh. With a focus on providing effective operational support and driving growth, the successful candidate will collaborate closely with the Partner/Director and board members to oversee day-to-day operations. The ideal candidate will have experience in the Insurance and/or Legal industries.
Job Title: Head of Operations
Industry: Legal firm
Contract: Permanent
Location: Edinburgh
Salary: up to £60,000
Benefits:
- Generous holiday allowance, including additional birthday holiday.
- Bonus holidays for full attendance.
- Option to buy or sell up to 5 holidays per year.
- Additional holidays for long service.
- Training, development, and career progression opportunities.
- Fully funded recognised training and qualifications.
- Bike to work scheme.
- Pension scheme contribution.
- Company social events.
- Employee Assistance Confidential Helpline.
- Death in service insurance (3X Salary).
- Staff referral bonus scheme.
- Annual flu jab and eyecare scheme.
Responsibilities:
- Oversee daily operations, providing support to legal departments.
- Identify training and development needs and formulate plans accordingly.
- Drive employee performance in alignment with organisational objectives.
- Provide leadership and guidance to all employees on operational matters.
- Undertake additional duties as assigned by the Partner/Head of Legal.
- Contribute to formulating and implementing business strategies, working with senior management to set goals and performance objectives.
- Ensure compliance with regulatory policies, continuously assess risks, and identify efficiency improvements.
- Participate in recruitment, training, and development.
- Collaborate with the marketing team to enhance the firm's image and promote its services.
- Generate concise daily, weekly, and monthly reports.
- Prepare operational reports and analyses for management review.
Person Specification:
- Legal and/or insurance background with a solid understanding of legal principles preferable.
- Track record in operational and service delivery.
- Ability to interpret data and conduct case reviews.
- Demonstrates sound judgement and commercial awareness.
- Experience in supervising work or leading small teams.
- Intermediate-level IT skills, including case management and Microsoft Excel.
- Excellent communication skills with a professional approach.
- Demonstrates effective communication and interpersonal skills.
- Ability to develop and motivate self and others.
- Commitment to personal development.
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