Time Appointments are working on behalf of a prestigious financial services company based in Ipswich, who are recruiting for a professional Technical Customer Service Executive to join their team on an initial Maternity cover basis.
Skills & Experience Required:
- Proven customer service or administrative experience gained from a professional regulated environment
- An understanding of anti-money laundering (AML) issues and ID verification processes (preferred)
- A strong customer service/customer focussed ethos
- Ability to work under pressure and in a regulated environment
- Excellent IT skills including the use of Microsoft software
- A diligent worker with a high level of attention to detail
- Strong communication skills, written and verbal
Key Duties & Responsibilities:
- Delivering outstanding customer service to clients, with a sympathetic view of their needs and reasons for getting in touch
- Supporting clients on-boarding onto systems, providing timely responses and resolutions of support requests
- Supporting the Product Team with inviting new users onto the system and replying to queries from wider business
- Regular client communication via ticketing system
- Work closely with all divisions of the team to get to the underlying cause of a problem and gather all the required information to ensure the customer gets the best possible experience
- Replying to user App Store reviews and enquiries on social media
- Translating technical lingo into more understandable terms
- Supporting client electronic signatures via Docu Sign when necessary
(V/12902)