We are seeking an experienced Senior Account Manager to join our team in Maidenhead. The ideal candidate will be responsible for managing key client relationships, driving customer satisfaction, and ensuring the delivery of high-quality IT managed services.
Key Responsibilities:
- Develop and maintain strong relationships with key clients.
- Identify opportunities to upsell and cross-sell services.
- Collaborate with internal teams to ensure client needs are met.
- Monitor account performance and provide regular reports to senior management.
- Act as a point of escalation for client issues and ensure timely resolution.
Qualifications:
- Proven experience in account management within the IT sector.
- Strong understanding of managed IT services.
- Excellent communication and interpersonal skills.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Strategic thinker with a customer-centric approach.
Join our team and contribute to delivering exceptional IT solutions to our valued clients. If you are a proactive and results-driven professional, we want to hear from you.