Are you passionate about delivering exceptional customer service and have a knack for technical administration and data analysis? We are looking for a proactive and organized individual to join our dynamic team as a Customer Technical Administrator
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an integral part of the end-to-end technical team.
Your role in our Technical Team, will be in the form of general administration duties, along with some key tasks, such as:
- Complete all daily, weekly, monthly and annual technical function KPI reporting.
- Administer the customer complaints process by logging complaints accurately and timely, and ensuring appropriate escalation and reporting.
- Assist in analysing our extensive complaints database, identifying trends, and presenting findings. Help turn data into actionable insights to improve customer satisfaction.
- Help us to coordinate customer or internal benchmarking projects.
- Work with the Customer Technical team, to ensure samples are prepared and sent out
- Coordinate our Taste Panel and the completion of any administration around this.
This role is a great introductory role, enabling you to work in the heart of our End to End Technical Team, and to show your amazing admin skills.
What are the key ingredients needed for the role?
Great attention to detail, time management, IT literate; ability to work at pace, accurate analysing data and of course, interest in what you are doing. Enthusiastic about delivering professional and engaging service, understanding customer needs, and meeting them proactively. Good written and verbal communication skills are essential as you will be communicating with lots of different departments, our internal and external customers, and sometimes retailers. You will need to be able to prioritise skills and be comfortable working both individually and part of a team.
If you think you have the skills and experience required to join the Whitworths family as our Customer Technical Administrator, then click ‘apply' now! We look forward to receiving your application.
We're on an exciting mission here at Whitworths – to help boost the nutrient intake of the nation, improving general health of families using the goodness found in our delicious products. We're the only brand that gives a credibly nutritious boost to breakfast, lunch, dinner, snacks, baking and beyond.
There are obviously many other reasons to come and work with us, but the biggest reason is so that you have a job you love and a company you are proud to say you work for. You will receive a competitive salary, 33 days holiday, a workplace pension, and in addition, you'll also have access to a number of family friendly, health and lifestyle benefits. Culturally, we believe strongly in investing in our people, developing them in role and developing their careers within Whitworths. Don't just take our word for it, our people say the same, as demonstrated by our recent accreditation from Investors In People.