A new role has come our way to work as a Customer Service Advisor German Speaking for a leading luxury brand. You will be responsible for all sales support services, assist customers via phone or email, maintenance of clients, handling of all information, returns and enquiries. For this international client, you will be part of the operational team in this office-based role you will commute to our Head Office in West London.
The Customer Service Advisor will be responsible for inputting orders and coordinating deliveries to customers, keeping key accounts up to date on any outstanding orders. The Customer Service Advisor will be able to deal with high volume orders and work in a fast paced environment.
Your responsibilities will include:
- Assist customers via phone or email for the UK and EMEA region
- Handling enquiries and returns
- Support our sales team
- Keep customers up to date throughout the delivery process and product advice
- Take incoming calls, live chat and email enquiries from customers in an efficient manner
Profile:
- Bilingual in German and English (written and spoken)
- Solid experience providing customer support services, sales administration, product support and/or order dispatch environment
- Experience working in an online customer support, customer services, or client support is a key requirement
- Previous experience dealing with larger international clients is essential
- Solid knowledge of Microsoft operating systems
- An interest in fashion, luxury or retail industry is desirable
To apply, please send your CV in English and in Word format to Ismael.
languagematters is acting as an employment agency in relation to this vacancy.