Trainee Policy Operations Technician
Salary: £21850 + A performance review after 3 months probation, then a salary rise of up to 5% will be awarded every 4 months for the duration of the milestone training period (2 years). The salary rise is performance related. This is a great opportunity for someone who has recently finished A-levels or University or equivalent looking to kick start a career!
Hours: 9 - 5 (Mon to Fri).
Office based during training period, then optional hybrid (2 out of 5 WFH).
Job Purpose:
Working as part of a team to deliver high quality customer services to customers and other relevant third parties. To learn and handle all Administration relating to an insurance policy. Including:
- Quotations
- Policies
- Queries
- New Business
- Mid-Term Adjustments
- Renewals
- Cancellations
- Lapses
- Investigate data discrepancies
- Raising validation requests
- Handle queries from other departments
Key Responsibilities:
- Develop motor insurance and product knowledge
- Efficiently manage daily work flow in line with targets
- Provide excellent customer service via emails, live chats and telephone
- Dealing with incoming and outgoing calls
- Working flexibly within the team, assisting colleagues where necessary
- Respond to and take ownership of enquiries from customer, intermediaries and third party administrators
- Contacting Brokers with validation and various policy queries
Skills, knowledge and Experience:
- Previous office and customer service experience is desirable but not essential
- Good interpersonal and communications skills
- Comfortable speaking with customers over the phone and other third parties
- Good IT skills
- Ability to plan, prioritise and manage own workload
- Good attention to detail and ability to accurately record information
- Team player
- Driven by self-development