Credit Management Agents
Warwick – Tachbrook Park
Working Pattern: 8.30-5.00, with 1 in 4 Saturday mornings and one late evening rota (37.5 hours)
Purpose of The Job:
The primary purpose of this role is to manage the customer ledger, overseeing all aspects of credit management within that ledger. This includes obtaining payment for overdue invoices by professionally contacting customers and ensuring the achievement of set Key Performance Indicators.
What we're looking for:
- 2 years of experience in debt collection.
- A minimum grade of C/4 in English and Maths at GCSE level or equivalent.
- Proficiency in IT, including a strong working knowledge of Excel.
- Ability to work toward personal targets.
- A team player, capable of collaborating effectively to achieve team KPI goals.
- Excellent communication skills, both internally and externally, with strong negotiation abilities.
- Highly organized with effective day-to-day activity management.
- Initiative-driven, taking proactive measures to drive activity.
- Strong prioritization skills.
- High attention to detail.
- Problem-solving attitude.
Desirable:
- Knowledge of ERP systems, such as SAP and Salesforce.
- Institute of Credit Management qualification.
What you'll do:
- Manage a personal ledger of accounts.
- Contact customers to confirm receipt of invoices and recover overdue amounts, utilizing various communication methods such as phone and email. Process payments when applicable.
- Respond to customer requests related to debt collection and provide guidance to customers.
- Ensure accurate and up-to-date records are maintained to provide insights into customer account status for colleagues in the wider business.
- Escalate queries to the business that hinder debt recovery.
- Negotiate and validate payment plans with customers as needed.
- Escalate collection actions to the next level according to the company credit cycle when initial attempts do not result in payment and no query has been raised.
- Follow established policies and procedures to enable supply decisions regarding customers who do not fulfil payment obligations.
- Notify the Lead of any relevant issues as they arise.
- Prepare accounts for external debt agents to pursue when internal collection efforts have been exhausted.
- Proactively identify and monitor accounts in the assigned ledger.
- Stay vigilant for deteriorating payment trends among customers and ensure necessary credit checks are performed.
- Report key indicators to your Lead on a monthly basis.
About You:
Within this role, there is an exciting opportunity for career growth and personal development. As you excel in managing the customer ledger and honing your credit management skills, you will have the chance to take on further responsibilities. You can become a key point of contact within the team, offering valuable assistance and guidance to your colleagues. This expanded role not only allows you to showcase your expertise but also contributes to the overall success of the team, fostering a collaborative and supportive work environment. Your contributions will play a crucial part in helping the team achieve its goals and elevate your career.
Benefits, that benefit you:
- Generous Leave: We understand the importance of work-life balance, and that's why we offer 25 days of annual leave for you to use at your discretion, in addition to Bank Holidays. Take the time you need to recharge and spend quality moments with your loved ones.
- Holiday Purchase Scheme: Need some extra time off? Our holiday purchase scheme allows you to buy additional holiday days, providing the flexibility to cater to your personal needs and preferences.
- Private Medical Insurance: Your health and well-being matter to us. We provide private medical insurance to ensure you have access to quality healthcare when you need it most.
- Company Pension Scheme: We care about your future, and our company pension scheme helps you plan for a financially secure retirement, so you can enjoy peace of mind.
- Retailer Discounts and Cashback Offers: We believe in adding little joys to your everyday life. Enjoy exclusive perks with discounts, cashback, and special offers from major retailers.
For a full list of our benefits visit - https://about-us/careers
At Calor, we foster a supportive and inclusive work culture, valuing each team member's contributions. You'll find exciting challenges and continuous opportunities for growth and professional development, empowering you to reach new heights in your career.
Are you ready to embark on this fulfilling journey with us? Apply now and become part of a team that takes immense pride in delivering exceptional service to our valued customers.