We`re looking for a new Ecommerce UX Analyst to join our Ecommerce team based in Loudwater, Buckinghamshire. In this role, you will as our Ecommerce UX Analyst, you'll play a strategic role in shaping the online customer journey at Dreams. You'll leverage your deep understanding of user behaviour and best practices to spearhead research initiatives, identify growth opportunities, and guide the development of user-centric solutions that drive business impact.
As a UX Researcher, you will play a key role in understanding how a customer interacts with the website and drive an AB testing roadmap and user research strategy based on the yearly roadmap. You`ll need to be comfortable presenting back your findings to key stakeholders and working closely with cross-functional teams such as design and developers, to bring your ideas to life.
Joining the Ecommerce team at Dreams means your work will have a direct impact on the success of Dreams. If you are passionate about data and brimming full of ideas, apply today to join our team.
Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day...
-Develop and execute a comprehensive user research strategy aligned with overall business goals
-Gather and analyse customer feedback and journeys across various channels
-Identify key trends, patterns, and pain points to uncover strategic opportunities for enhancing user experience and driving conversion
-Collaborate with cross-functional teams (Design, Development, Trade) to translate user insights into actionable recommendations that optimise the customer journey
-Lead the development and execution of A/B testing roadmap to measure the impact of design and functionality changes on user engagement and business metrics
-Analyse A/B test results and user research findings to generate data-driven insights that inform strategic decision-making
-Communicate research findings and recommendations effectively to senior leadership and stakeholders through compelling reports and presentations
-Foster a culture of data-driven decision-making within the Ecommerce team through user research principles and best practices
-Stay up-to-date on the latest trends and innovations in user experience research and ecommerce best practices, and identify opportunities for continuous improvement
This is the type of person we`re dreaming of:
-At least 2 years experience in a digital or analyst role
-Good understanding of customer satisfaction principles and methodologies
-Excellent analytical and problem-solving skills, with the ability to extract meaningful insights from data sets
-Knowledge of web analytics tools such as Google Analytics, Contentsquare and HotJar preferred but not essential
-Strong communication and interpersonal skills
-Ability to work independently and as part of a team, demonstrating a collaborative and supportive approach
-Creative thinker with high attention to detail
-Passionate about improving customer experience and driven to make a positive impact on the lives of our customers
In your dream role, you`ll also receive:
- Bonus: Our discretionary annual bonus scheme recognises the hard work and dedication of our superstar dreamers.
- Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
- Buy-in schemes: You`ll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
- Parking: We know it goes without saying, but our free onsite parking gives you peace of mind when you travel.
- Wellbeing: We partner with the Retail Trust to offer a 24-hour helpline with a variety of support services, as well as hosting an on-site gym and out of hours GP service.
- Hybrid working: Whether you`re an early bird or night owl, we trust you to work your hours responsibly to suit you!
At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well. There`s over 250 of us at our affectionally named `Bedquarters` in High Wycombe, Buckinghamshire, where every dreamer makes a difference.
We`re super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small! From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together.
And together we`ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We`re owned by the world`s largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. You`ll even get a guided tour when you join - that`s part of our mission to get you fully bed-ucated during your induction.
With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week. Now that`s a lot of Zzzs.
So if you`re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you.
Dreams. Love your job.