Job Description: Domiciliary Care Manager
Location: Central Reading, UK
Position: Domiciliary Care Manager
Company Overview:
We are a reputable and growing domiciliary care provider dedicated to delivering high-quality home care services in central Reading. Our mission is to support our clients in leading independent and fulfilling lives within their own homes.
Job Summary:
The Domiciliary Care Manager will oversee the daily operations of our home care services, ensuring compliance with all regulatory requirements, maintaining high standards of care, and fostering a positive environment for both staff and clients. The successful candidate will be responsible for managing a team of care workers, coordinating client care plans, and maintaining excellent client relationships.
Key Responsibilities:
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Leadership and Management:
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Lead, manage, and support the care team to deliver exceptional care services.
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Conduct regular team meetings and performance reviews.
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Recruit, train, and develop care staff, ensuring they have the skills and knowledge to provide high-quality care.
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Client Care Management:
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Develop and oversee individualized care plans for clients.
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Conduct regular assessments and reviews of client care needs.
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Ensure the highest standards of care are consistently delivered and maintain a person-centered approach.
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Regulatory Compliance:
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Ensure all services comply with relevant legislation, policies, and procedures, including CQC standards.
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Prepare for and manage CQC inspections and ensure action plans are implemented following inspections.
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Operational Oversight:
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Manage the day-to-day operations of the domiciliary care service.
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Oversee scheduling and allocation of care staff to ensure efficient service delivery.
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Handle client and family inquiries, concerns, and complaints promptly and professionally.
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Financial Management:
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Manage budgets and resources effectively.
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Monitor financial performance and ensure services are delivered within budget.
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Handle invoicing, payroll, and other financial duties related to the care service.
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Relationship Management:
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Build and maintain strong relationships with clients, families, healthcare professionals, and other stakeholders.
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Promote the service within the local community and attend relevant networking events.
Qualifications and Experience:
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Essential:
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Proven experience in a management role within the domiciliary care sector.
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In-depth knowledge of CQC regulations and standards.
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Excellent leadership and people management skills.
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Strong organizational and time management abilities.
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Exceptional communication and interpersonal skills.
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Proficient in the use of care management software and MS Office Suite.
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Level 5 Diploma in Leadership for Health and Social Care (or equivalent).
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Desirable:
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Previous experience in a similar role in the Reading area.
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Experience with budget management and financial planning.
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Additional training or qualifications in healthcare management.