Overview: Provide an excellent customer service experience for customers including arranging shipment/deliveries, invoicing and all other functions as required
- Preparing pre-alerts, liaising with customers to prepare work-files
- Creating work-files for the customs team to complete entries on
- Keeping origin offices informed regarding any issues on shipments
- Track and trace all shipments
- Obtain pins from carriers for haulage
- Arranging deliveries with hauliers
- Manage KPI's for Key accounts
- Complete delivery checks
- Complete invoicing on all shipments
- Passing invoices to account department for payment
The Role: Heavily involved with queries on a day to day basis, managing all communication related to work-files, ensuring shipments are not left pending for too long. The role is to ensure timely and accurate movement of freight and information, while providing an exceptional customer service.