MacKenzie King are delighted recruiting a Customer Service / Accounts Assistant for a local, family run haulage company based in Ipswich. The Customer Service / Accounts Assistant role would be suited to an individual who takes pride in their meticulous attention to detail, and enjoys maintaining personable, professional relationships with both customers and clients.
Tasks & Responsibilities:
- Checking containers are cleared, landed and released
- Maintaining regular communication with operations team
- Registering containers via the VBS system
- Checking Destin8 to ensure containers are within required weight allocation
- Forwarding late runners and ancil emails to the correct customers/groups
- Keeping an eye on waiting times in Truckcom and ensure customers are informed of demurrage charges ahead of time
- Management of the Operations inbox
- Inputting new jobs and making amendments where necessary
- Ensuring Truckcom is up to date at all times
- Handling incoming calls in a professional and knowledgeable manner
- Using approved Haulier and Sub-contractor lists to delegate work
- Booking gensets accurately in good time
- Arranging for off dock storage, calculating and setting costs accurately
- Send weekly rate sheets, uploading CMRs
- Uploading customer communication into job history
- Setting up new employees, ensuring relevant paperwork is received and saved to P-File
- Processing new Sub-contractor details and monitor existing Sub-contractor insurance expiration
- Processing purchase ledger invoices through Verify
- Processing Supplier Weekly & Monthly Payment runs
- Maintaining Vehicle Maintenance & driver compliance
- Providing cover for the accounts department
Qualifications & Experience
- Strong attention to detail
- Personable and professional demeanour
- Experience in the haulage industry is desirable
- Previous experience within a team environment
- Willingness to learn and expand within the role