Processing Administrator
Location:
Leeds
Contract:
Permanent, Full time
Salary:
£23,500
Benefits:
25 days holiday, private health insurance, in-house barista and more!
InfoTrack is a pioneer in the legal technology sector, and we have grown rapidly over the last 5 years in the UK. We produce game-changing technology for law firms and have been instrumental in revolutionising the way conveyancing can now be done. As well as growing a proven and industry-leading product portfolio, we are continuing to challenge ourselves by bringing major new innovations to market.
Property Searches Consultants are responsible for supporting the Processing Team with ordering and managing online searches and services using the PENCIL software. The role involves building strong relationships with Local Authorities and various suppliers in the UK with the aim of improving service levels and turnaround times when servicing the conveyancing market. The role is reporting to the Property Searches Manager and is based full time in our Leeds office.
Responsibilities (key tasks and requirements for the role)
- Responsible for operating, supporting, and managing searches through PENCIL ordered by clients and internal teams.
- Processing orders and search payments online for various suppliers and authorities.
- Reviewing requests from clients and internal teams prior to submission to the authorities to ensure these are not queried later in the process.
- Liaising with Councils and suppliers on searches, return dates, payments, rejections through a variety of channels such as email, web portals, post, phone.
- Day to day communication with various suppliers on search related enquiries and supporting clients through pre and post completion searching and services.
- Carry out administrative audit tasks to check for any outstanding orders or chase up any overdue refunds from suppliers.
- Maintain advanced knowledge of products and services responsible for property searches.
- Working closely with our Customer Support team to ensure the clients orders are processed as efficiently as possible. This will also involve using our customer relationship software, WeCare.
- Occasionally, during busy periods, assisting the Customer Support team in raising queries directly to our clients using our online messaging system through WeCare.
Competencies
- Communication Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Managing workload Effectively managing time and resources to ensure that work is completed efficiently using the ability to multi-task across various roles within the team.
- Teamwork Demonstrated teamwork skills including the ability to work individually and as part of a team.
- Problem solving Demonstrate analytical and diagnostic skills
Closing date 08-09-2024
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