Income Officer required in Liverpool on a 3-month temp contract with hourly rates up to £24ph and hybrid working.
Your new role
- Monitoring and managing caseload of rent accounts that require intervention to recover and/or prevent rent/service charge arrears.
- Provide low level advice and guidance to customers regarding benefit claims, supporting with UC claims and making referrals/signposting to external agencies where appropriate.
- Making decisions on cases requiring escalation to court, monitoring legal proceedings in relation to current & former tenant arrears, leasehold & service charges including preparation of court papers.
- Contacting customers to discuss their overdue accounts via telephone or at their homes where required.
- Responding to enquiries, requests for assistance, guidance or advice from customers in relation to welfare benefits, money management and debt.
What you'll need to succeed
- Have experience of income management and enforcement or debt collection within a housing setting.
- Experience of case management and analysing customer accounts with good problem-solving skills.
- Excellent communication and interpersonal skills, both written and oral
- Experience of working with vulnerable customers and an understanding of the challenges currently facing the housing sector
- Good knowledge and understanding of benefits system including housing benefit/UC etc
What you'll get in return
- Weekly pay
- Hourly rates up to £24ph
- Option to be paid via PAYE or Umbrella
- Hybrid working
- Min 3 month temp contract
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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