Main Duties and Responsibilities:
- Assist the Senior Credit Controller with cash collection in relation to the organisation's debtor books.
- Support the review and segmentation of the student debtor ledger to identify opportunities for releasing cash, including liaison with the Deputy Manager of AR to review SLC debt and subsequent engagement with identified students.
- Assist students with their queries around their fees and process any Change of Circumstance (COC) where applicable.
- Negotiate payment schedules where necessary and encourage early settlement of outstanding debt, where applicable.
- Work effectively as part of a team and provide a welcoming, responsive, and professional service to all customers, ensuring interactions are conducted with a focus on high-quality customer service.
- Work closely with colleagues in the Accounts Receivable Team to continuously improve the services offered by the Finance Department and the administrative processes and systems which support them.
- Conduct all tasks in compliance with current legislation and University policy and procedures, maintaining confidentiality of all information according to the principles of the Data Protection Act.
- Document policies and procedures for best practice credit control.
- Undertake such duties as may be reasonably required by the Senior Credit Controller, Deputy AR Manager(s), or the Accounts Receivable Manager.