The Customer Service Advisor role is central to facilitating strong relationships with clients. This involves providing top-notch support, addressing client enquiries, and ensuring overall client satisfaction.
Client Details
Our client is a prominent player. Based in Littlehampton, they are renowned for their commitment to providing exceptional care, and their focus on fostering a supportive and vibrant office environment.
Description
Key responsibilities for a Customer Service Advisor
- Respond to customer inquiries via phone, email and face-to-face
- Offer product knowledge and solutions to customers
- Maintain accurate records of customer interactions
- Collaborate with the customer service team to achieve objectives
- Contribute to a positive and supportive work environment
- Adhere to company policies and procedures
- Participate in company events to foster team unity
- Continuously improve service by updating job knowledge
Profile
A successful Customer Service Advisor should have:
- A strong commitment to customer service excellence
- Excellent communication and interpersonal skills
- Proficiency in using customer relationship management (CRM) software
- An ability to work effectively as part of a team
- Resilience and the ability to handle customer complaints
- A proactive mindset and a willingness to take initiative
Job Offer
- A competitive salary
- Casual dress code for a comfortable work environment
- Regular company events for team building and networking
- On-site parking for ease and convenience
We encourage all candidates with a passion for customer service to apply and look forward to welcoming our new Customer Service Advisor to our vibrant team in Littlehampton.