Service Coordinator / Dispatcher
Milton Keynes
My client is a well-established Fire & Security company looking for an experienced Service Coordinator to join the team.
Package
£24,000- £30,000
Full time | office Based
Main Responsibilities
- Ensure that service requests received from customers are attended to promptly
- To control the team of service and maintenance engineers such that their resources are deployed in an optimum and economical manner
- Receive service requests by telephone, email, from customers, ascertaining the details of reported faults in an accurate manner, and promoting the image of the company as a responsive organisation.
- To liaise with, monitor and organise the engineers working day to attend to reported faults, ensuring maximum cost effective use and deployment of resources.
- Where possible seek to resolve reported faults by telephone, liaising with technical staff as necessary, to avoid unnecessary engineer attendance.
- In conjunction with the Service Manager, or his delegate, ensure that requirements for preventive maintenance visits are undertaken. Maintain schedules of contracted maintenance work for relevant customers.
- Receive and action requests from engineers for replacement service stock ensuring items are ordered without undue delay and supervise the field engineering aspects of the service stock control procedures.
- Update the Service Mentor computer system (CASH) with accurate details of calls received and subsequent status and progress.
- To produce service statistical information and reports using the Mentor system on customer sites as and when required
- To prepare monthly chargeable service schedules in accordance with Company cut off dates.
- Report any serious or significant engineering, administrative or customer relationship issues to the Service Manager without delay
Knowledge and Experiences
- Previous experience in a similar role would be desirable
- Excellent communication skills
- Ability to work under pressure
- A good understanding of customer service procedure and polices
If you are local to the area and seeking a new Service Coordinator position, then please apply now. If your application is successful a 4way member will be in touch