You will be working with a dedicated client group to ensure that your clients are serviced to the highest standards through the accurate and timely:
- Creation of their policy / binder / treaty risks on the policy administration system
- Processing of transactions relating to those policies
- Resolution of queries that arise
You will achieve this through close liaison with your Account Manager, Claims and IBA colleagues, all working together to deliver the best service outcomes for your clients.
Main Responsibilities:
- This is an important role involving working with Account Managers, Claims, IBA and your Technical Processing colleagues to deliver excellent client service through:-
- Working to set up and process Treaty, Binder and other risks quickly, accurately and efficiently.
- Working closely with colleagues to solve problems quickly, whilst keeping those involved up-to-date.
- Using internal, Lloyd's and Company market systems (including TradEd, Global XB, LORS, Crystal) to undertake assigned work to time scales as directed.
- Maintaining up-to-date and orderly files.
- Helping develop junior colleagues, improving their technical capabilities.
Client Service:
- Prioritising client service is an essential part of the role.
- You will be expected to take ownership of any issues you encounter and escalate to management promptly.
Compliance:
- Comply with relevant legal, regulatory compliance requirements, Errors and Omissions (E&O) compliance procedures and quality initiatives.
- Escalate any potential E&O's to Divisional Directors and the Legal & Compliance team at the earliest opportunity.
You will need min 2 years reinsurance processing experience with particular focus on Treaty and /or Binding Authority processing and to be self motivated to manage your own time to meet deadlines and SLAs.