Senior Service Consultant
Bristol
What it's like to work at Optimus:
At Optimus, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.
Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.
We offer a range of benefits to support your well-being and career growth, including:
- Competitive Salary
- Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
- Annual Lifestyle Allowance: £300 to spend on an activity of your choice
- Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
- Private Health Insurance: Provided by Vitality
- Group Income Protection Scheme
- Charitable Fundraising: Matched funding for your efforts
- Cycle to Work and Gym Flex Schemes
- Internal Coaching and Mentoring: Available throughout your time with us
- Training and Career Progression: A strong focus on your development
- Family-Friendly Policies
The Opportunity
As a Senior Service Consultant in the Conveyancing Service team, you will play an important role in delivering our introducer contracts and service processes on the accounts, under the direction of a Team Manager.
The role will involve:
- Verifying, registering, and sending instructions
- Assisting clients through the welcome pack process
- Answering queries from customers and intermediaries
- Chasing updates from solicitors
- Keeping the Optimus portal up to date with updates and milestones
- Building relationships with Estate Agents, Brokers and Solicitors as the middleman on conveyancing cases
- Answering the inbound call lines for your team
About You
You will have at least 2 years estate agency experience or customer facing broker experience with excellent communication skills (both written and verbal) and the ability to help customers clarify their requirements and explain a complicated process to them.
You will also have/be:
- A Level or equivalent qualifications.
- Experience or knowledge of the conveyancing or mortgage process would be a distinct advantage.
- IT literate, particularly the MS Office suite of products and CRM systems
About Us
Landmark Optimus' conveyancing panel management services provide mortgage brokers and introducers with access to a select panel of pre-approved and regulated conveyancingpartners that are focused on quality and seamless service delivery. Using the latest technology, Optimus ensures all parties in a property transaction are informed and updated when any communication or update is sent, or a milestone is achieved.
Landmark Optimus is a part of Landmark Information Group, a portfolio of leading property-related data and technology businesses at the forefront of innovation and thought leadership. It delivers award-winning solutions to estate agency, conveyancing, surveying, lender valuations, environmental consultancy, and Governments.
We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.