As a Client Relations Specialist, you will be the first point of contact for our clients, playing a crucial role in ensuring they feel supported throughout their legal journey. Your exceptional communication skills and empathetic approach will help build strong relationships, guiding clients through their cases with professionalism and care.
Client Details
A law firm.
Description
Key Responsibilities:
- Serve as the primary contact for clients, providing updates and responding to inquiries in a timely manner.
- Manage client onboarding and ensure a smooth transition into our services.
- Assist clients in understanding legal processes and documentation.
- Collaborate with attorneys to coordinate case information and client needs.
- Conduct follow-up calls and surveys to gather client feedback and improve services.
- Organise and maintain client records and documentation.
- Handle any client concerns or issues with sensitivity and professionalism.
Profile
Qualifications:
- Previous experience in client relations, customer service, or a similar role, preferably within a legal or professional services environment.
- Excellent communication and interpersonal skills.
- Strong organisational abilities and attention to detail.
- Empathy and a genuine desire to help clients through challenging times.
- Proficiency in Microsoft Office Suite and experience with CRM software is a plus.
- A professional demeanor and the ability to handle sensitive information with discretion.
Job Offer
What We Offer:
- Competitive salary and benefits package.
- A supportive and collaborative work environment.
- Opportunities for professional development and growth.
- A chance to make a meaningful impact in clients' lives during a pivotal moment.