Job Title: Customer Service Representative (Spanish, Italian, Polish, or French)
Location: Croxley Park, Watford
Contract Details: Full Time / Permanent, 40 hours per week, Monday to Friday
Salary: £28k to £30k Dependent upon skills and experience
About Our Client:
Our client is a dynamic and innovative organisation that is a leader in providing exceptional customer service. They are dedicated to delivering outstanding support to their clients and pride themselves on their commitment to excellence. Join their team and become part of a company that values teamwork and fosters personal growth.
Benefits & Perks:
- Competitive salary and bonus structure
- Comprehensive benefits package
- Opportunities for advancement and career development
- Flexible working options including remote work
- Vibrant and inclusive work environment
- Regular social events and team-building activities
Responsibilities:
As a Customer Service Representative, you will be responsible for providing top-notch service and support to customers throughout the order management process. Your duties will include:
- Managing customer enquiries promptly and efficiently through phone and email communication
- Handling customer orders, from entry to billing, and issuing quotations and pre-payment documents
- Creating and managing tickets/cases in the system, ensuring compliance with customer contracts
- Resolving queries, complaints, and issues related to customer orders and deliveries
- Coordinating with other departments to ensure timely and accurate information sharing
- Monitoring and navigating multiple systems and ticket queues throughout the workday
- Building and maintaining strong relationships with customers and internal teams
- Identifying and implementing process improvements to enhance operational effectiveness
- Providing support and backup to other members of the customer service team as needed
Essential Skills, Qualifications, and Experience:
- Proven customer service or logistics experience
- Strong verbal and written communication skills in English and at least one additional language (Spanish, Italian, Polish, or French)
- Competency in PC skills, including Outlook, Salesforce, Excel, and Word
- Ability to work independently and collaboratively in a fast-paced environment
- Strong problem-solving and time management abilities
- Excellent attention to detail and ability to prioritise workload
Desirable Skills and Experience:
- Experience with SAP
- Knowledge of order-to-cash processes
- Familiarity with supply chain and demand planning
Technologies:
- Outlook
- Salesforce
- Excel
- Word
- SAP (desirable)
How to Apply:
If you are passionate about providing exceptional customer service, thrive in a dynamic environment, and want to be part of a collaborative team, we would love to hear from you. Please submit your CV highlighting your relevant experience and language skills.
Note: Only successful candidates will be contacted for interviews.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.