Leatherhead, Surrey (Please check commute before applying)
Competitive Salary, Company Car, Private Medical Insurance, Hybrid Working (3 days office/2 days home), Office Lunch Allowance, 25 Days Holidays plus Bank holidays with option to buy/sell, Group Income Protection, Pension 6% Matched, Free Parking, Free Car Charging, Great Flexible Benefits including Dental, Access to ECS Car Scheme and access to Hyundai Sponsored events!
An exciting position has become available for a Commercial Training Developer who will lead the creation, development and implementation of a recognised 'best in class' automotive training and development materials.
The ideal candidate will engage, identify, and develop, in collaboration with the appropriate HMUK teams, Retailer network and appropriate affiliates (e.g., HMC; HME; Innocean), a best-in-class training and development curriculum for Retailer staff in relation to:
o The Hyundai Brand
o Hyundai Customers and prospective customers
o Management programme for existing and aspiring Manager
Lastly, the Training Developer will Implement the syllabus (through approved partner providers) to achieve KPI's, accreditation measures and demonstrable tangible improvements in the Retailer network competency levels and customer interactions through impact measures linking to Retailer Scorecard
Key Responsibilities:
- Training development from research, scoping and deployment of both digital and in-person programmes
- Design bespoke training solutions that build a customer centric solution within training programmes. Link impact measurement to each training programme from business performance and customer experience data
- Implementation and monitoring of all commercial Brand Immersion; Customer and Aftersales Commercial training programmes to the Retailer network, HMUK personnel and where appropriate partner providers. With the development of a welcome and brand immersion programme for managers within the network
- Taking lead in delivery online or face to face training, including the design and delivery of video assets from script, run through to final execution and launch
- Identify the training needs of the network in line with the requirements identified from HMUK teams, appropriate affiliate partners (e.g., Innocean) and through ongoing assessment of all available data including TNA's, HCX, NCBS, etc.
- Maintain engagement with internal teams and affiliate partners to ensure needs and feedback are understood with solutions that address these needs identified, agreed, and communicated
- Ensure robust, evidence based and detailed reporting linking to key elements within the Retailer Scorecard and wider business objectives, evaluation, and assessment of all Brand; Customer and Aftersales Commercial training and development to ensure they achieve organisational objectives and remain cost effective.
- Work with internal HMUK teams to plan and activate communications strategy to actively promote all Brand; Customer and Management Commercial training and development activities and offerings and ensure maximum engagement, understanding, compliance, and recognition
- Actively seek Retailer and Internal HMUK feedback through survey and face to face sessions to identify manage and optimise all associated and relevant platforms and portals
- Ensure you are familiar with current and future training methods, technologies, formats, delivery mechanisms and devise new initiatives utilising the best solution for the learning need, which supports the overall strategy as required
- Manage and support the design and delivery of product events and launches with the key aim of knowledge transfer, but equally ensuring measurement of each learners understanding.
- Actively participate in HMC and HME courses, meetings etc as required
- Complete Retailer and Partner Provider visits as required to drive engagement and awareness of training and the standards needed to be achieved
- Support as required the Hyundai Training Administration and Support team in the deployment of their duties with a one team mindset
- Manage as required the Partner Provider relationships, contracts, and Service Level Agreements ensuring HMUK interests and value for money are achieved
- Input into, manage and report on the commercial training budgets / plans; reconciliations, payment flows and workflow business approvals across all stakeholders on time and when required
- Provide BMI and reports as required
- Oversee design and deployment of core management accreditation programme that supports onboarding of new Managers, development of core operational skills and drives continuous improvement
- Ensure the alignment of business metrics and performance improvement training activities that identify best practice and drive targeted solutions
- Identify and implement specialist agency solutions for targeted consultancy to deployment of enhancement programmes. E.g. Used/New Car Sales and Management/Leadership
- Development of management comms and monthly/quarterly online health clinics targeted at performance areas agreed with internal stakeholder group (Used/New/Aftersales) to drive engagement and operational effectiveness
Person Specification:
- Lead by example on brand and customer-centered actions.
- Strong attention to detail and ability to meet diverse stakeholder needs.
- Resilient, driven to overcome challenges and resistant to change.
- Self-motivated, creative, and innovative.
- Effective influencer, confident in dealing with various stakeholders.
- Curious and focused on constant innovation and optimisation of the customer experience.
- Problem-solving with initiative, ensuring the right solutions are delivered.
- Excellent communication and presentation skills.
- Able to manage priorities under pressure while maintaining attention to detail.
- Process-oriented, ensuring timely task completion.
- Proficient in Office tools (Word, Excel, PowerPoint) and Power BI for insights.
- Experience in the automotive industry is a plus.