Technical Support Engineer
Milton Keynes, Buckinghamshire
Salary: £35k - £45k (dep on exp) + excellent benefits
We have a brand-new opportunity for a Technical Sales Support Electrical Engineer to join a dynamic and innovative team that values creativity and collaboration. The Technical Support Engineer's role will be to act as the first line of support to customers within this highly respected and well-established Milton Keynes-based automation technology company, alongside providing technical support to the sales force team. The successful candidate will have the opportunity to continuously develop their skills and knowledge through training and hands-on experience, as well as contributing to the growth of market share by working closely with the external sales team.
This Technical Support Engineer position will suit a proactive individual with an electrical bias, and a passion for problem-solving and customer satisfaction. You will be collaborating with the external sales team, providing technical support, developing and delivering training sessions, and developing and delivering detailed reports and recommendations, and therefore excellent communication skills are a must, along with strong technical knowledge.
You will contribute to the development and introduction of new products, conduct market and competitor analysis to stay informed about new trends, and take part in industry events and exhibitions, so you should thrive in a dynamic work environment, and be willing to travel to UK customer sites when necessary. Previous experience with serial interface, PLC's or Electric drives would be advantageous.
The Technical Support Engineer will ideally have the following skills & experience
:
- A degree or HND qualification in Electronics, Electromechanical or other engineering discipline.
- 5 years recent and relevant experience in an engineering function.
- Strong communication skills – both written and verbal – encompassing a range of communication channels. (e.g. Phone, emails, Teams calls, Webinars etc.)
- Methodical, organised problem-solver, able to keep clear and comprehensive records.
- Ability to work collaboratively, with hands-on testing and diagnostics experience.
- Enthusiasm for energy-saving initiatives and sustainability.
- Technical knowledge paired with a degree of sales understanding would be of benefit.
Interested or know someone who might be?
If so, please do not hesitate to get in contact with Yvonne Taylor at Vector Recruitment on or