Customer Service Support Coordinator
Full time, permanent
We are looking for a Customer Service Support Coordinator to work within our Customer Service Support team at MSC Group UK. Excellent communication skills are required, to support both internal and external customers, answering enquiries quickly and professionally. The successful candidate will work with the Customer Services Support Manager to ensure the highest level of customer service is provided at all times.
At MSC UK, our success is a result of the skill and hard work of all of our team members. Our team do not just work for us, they develop and grow with us.
Skills and experience you'll bring to us
- Maintain good relationships with Customers, Trade Teams, MSC Geneva, UK and Overseas offices.
- Excellent communication and team work
- A Strong focus on working within a team, to achieve a common goal
- Compliance with MSC's email etiquette and telephone policy
- Good IT skills, especially with Microsoft Packages and Excel
- Attention to detail to minimise errors and loss to MSC
- Ability to prioritise personal workloads and meet critical deadlines
How you will help us and what you can expect
- Accurate and timely processing of export change of destinations, return shipments and associated documentation, in line with agreed KPIs
- Contribute to team meetings/ discussions, to improve internal processes and the service being delivered to our customers
- Ensure a high level customer experience if delivered by providing timely and polite client assistance, in line with expected standards
- Assist other team members on the Customer Services Support Team as and when required
If you feel this is the next step in your career, please apply now.