Business Service Manager DV Cleared

Reed Secure are working with large public sector organisation who are looking to recruit DV Cleared Business Service Manager

• Payrate: £500p/d
• Location: SW6 - Hybrid
• Contract length: contract for 6 months with a potential of being extended

Job Summary

Our client looking for someone to support the ongoing delivery of authority service level agreements, working with internal functions and third-party suppliers and vendors, ensuring that they are met. Responsible for ensuring that all IT service management processes, operational level agreements and underpinning contracts are appropriate for the agreed service level targets. Monitoring and managing services by producing effective management intelligence reports.

Key Tasks

1. Management of commercial supplier performance, ensuring that they are held to account for delivering services to agreed levels and quality. This will be achieved by the post holder:
2. Assessing service performance information; assessing supplier responsiveness and quality of work in dealing with service problems and issues.
3. Resolving the actions from any formal supplier performance management meetings and keeping business stakeholders informed.
4. Advising and contributing on the building of accurate and comprehensive service reporting, in collaboration with ICT and the supplier.
5. Reviewing and managing service risks highlighted from supplier management and user experience of the service
6. Business and User Engagement and Communications
7. Service Improvement and Development
8. The post holder will need to develop tools, guides, develop and document working processes and be prepared to share and disseminate knowledge within CTP, potentially leading and growing practice.
9. Provide operational insights and knowledge into any contract management, renewal or change process in support of commercial experts.
10. Ensuring that the service operates within agreed financial constraints agreed with CTP and set out within supplier contracts

Essentials Experience

• Experience in roles involving service management of high priority digital or technology services in a demanding operational environment;
• Experience of building and maintaining relationships with a range of business users and senior stakeholders in the context of service management of live IT services.
• Experience of being in roles where you have been self-led and operated independently and had to plan and prioritise tasks in a busy environment
• Aptitude for attention to detail and ability to maintain effective control over many tasks in parallel delivering within deadlines
• Experience in roles managing commercial or internal suppliers and their performance against agreed contract requirements or Service Level Agreements
• Excellent oral and written communication skills to ensure all stakeholders associated with the service maintain a clear understanding of the status of the service and associated tasks at all times
• Evidence of having applied strong influencing and communication skills in roles engaging stakeholders and partners

Desirable

• Knowledge of ITIL (or Foundation qualified)and experience of applying and undertaking ITIL based service management activities including change management and incident management, acting as the main point of contact for senior stakeholders during major incidents
• Preferred experience within public sector environment

If you have the skillset to be successful and hold DV/SC Clearance please apply today!