Overview:
Great opportunity for an onsite Automotive Claims Assessor to join the fast-paced Service and Repairs team of a successful automotive services company in Reading. This is a varied and busy role working in a friendly and supportive team, providing quality customer service to advise on bookings and assess customer vehicle claims. Great company discounts offered in addition to competitive salary.
Responsibilities:
- Liaising with customers and appointed garages regarding servicing, MOTs and repairs
- Selecting garages to carry out work and agreeing cover for claims
- Assessing garages diagnosis for repair work, ensuring labour and parts quotes are reasonable
- Regularly updating and advising customers on bookings and warranty issues
- Resolving any issues or complaints as positively as possible
- Maintaining a high standard of customer service
Requirements:
- Previous Automotive Dealership Customer Service or Service Management experience, or Insurance Motor Claims
- Good knowledge of vehicle parts
- Any experience of vehicle claims highly advantageous
- Friendly and polite telephone manner
- Confident computer skills and strong attention to detail
- Able to work well as part of a busy telephone- based office team
If you think you are suitable for this role, then please click 'APPLY' now!
Recruitment Note
Due to the unprecedented volume of response we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 5 days, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.