- Support divisional management with the daily function of all touring business within the London office to achieve an effective, successful and profitable operation.
- Supervise the work of Touring team Specialists and provide operational assistance, mentoring and coaching.
- Fulfil all requests for key tour client accounts.
- Formulate logistical itinerary plans within client budgets and create tour movement sheets ensuring accuracy and consistency throughout.
- Respond to queries and book travel arrangements, keeping all relevant records accurately updated.
- Design and create detailed PowerPoint presentations for artist hotels.
- Action and complete tasks, Desktop files, and any other applicable system tools or software implemented.
- Negotiate best rates from suppliersto maximise savings, reduce client expenditure and increase company profitability.
- Assist team members with complex travel itineraries, ticketing, refunds and reissues.
- Adhere to PCI and Anti-Bribery regulations in accordance with Company policy.
- Carry out reporting activities as requested and required.
- Cover general Tour Operations Manager duties during times of absence.
- Perform other duties as may be assigned from time to time.