Proactive Personnel are currently recruiting for a Receptionist for our client based in Birmingham, this role is based at a residential block of apartments. Our client has multiple building across the UK with their largest and newest being in Birmingham city centre. This is a permanent position.
What you do
You strive to achieve excellence in reception services for their buildings and contribute to a positive customer experience for tenants and visitors, whilst building good working relationships with staff and residents and helping to ensure the smooth running of the building.
This role reports to the Property Manager and you are responsible for:
- Greeting visitors to the building and directing them as appropriate
- Logging visitors and contractors into and out of the building and providing visitors passes as required
- Ensuring the foyer is always clean and well presented
- Handling and storing incoming parcels and tracking accordingly
- Handling incoming deliveries and notifying relevant members of the team
- Liaising positively with security staff and updating them with any potential issues or concerns
- Providing assistance to the property team to:
o Book cleaners for apartment turnarounds
o Attend to residents' queries
o Log residents' utility readings (electric, water and council tax) and communicate with utility companies
o Communicate access requirements to residents to facilitate completion of maintenance.
- Working positively and proactively with the team to minimise complaints
- Providing support to other sites in the Midlands area with new builds and during busy periods
- Maintaining effective records and completing administrative tasks as required including the Active Building portal and Make Ready board
- Providing regular updates to the Property Manager as required
You may be required to carry out other duties to assist the team.
You have:
- Customers Service Skills Training, a First Aid Qualification and/or Fire Warden Training or willingness to be trained in such
- Ability to listen and communicate well with colleagues, visitors and tenants, to provide information and advice
- Proficiency in Office software for emails and data entry
- An understanding of excellence in customer service
- Knowledge of basic stock control and ordering
- Knowledge of basic Health & Safety matters
- Good organisational skills to ensure all daily tasks are completed and records kept correctly
- Ability to use your own initiative to identify and prioritise tasks (knows what is urgent vs important)
- Ability to work quickly and efficiently, whilst remaining focused under pressure.
- Proven ability to handle challenging customers calmly and helpfully.
Benefits
As well as working with a friendly, inclusive, and incredibly supportive team who care about their work and take great pride in our buildings, we offer:
- £24,500 - £25,500 pa plus discretionary bonus
- 25 days holiday + 8 bank holidays
- Group Personal Pension with Scottish Widows 5% employer contribution (salary sacrifice available)
- Private medical insurance with Vitality
- Cash plan
- Employee Assistance Program
- Life Assurance (4 x salary)
- Cycle and Tech schemes
If you are interested in this role please apply or call Antony at Proactive Personnel Manchester