Your new company
Working for an amazing charity based in Plymouth.
This role is expected to last 2 months but could be extended.
35 hours per week Monday - Friday.
£13.15 per hour.
Your new role
? Handle all enquiries by telephone, letter, and email. Ensure that all enquiries, including feedback and complaints are handled within agreed standards.? Process fundraising income (including cheques, direct debits, and gift aid) accurately onto our fundraising database within agreed timescales.
? Create or amend supporter records on the database in an accurate manner and within agreed standards.
? Work closely with colleagues in the Supporter Experience department to ensure all work enhances the supporter journey.
? Ensure all filing and paperwork storage is maintained to the highest standards for audit purposes and complies with the Records Retention and Disposal Schedule.
? To act as an innovation hub and assist other parts of the Fundraising and Marketing directorate with their administration and fulfilment of campaigns.
What you'll need to succeed
- Someone with a great personality who can become a key person in our friendly team.
- A strong sense of compassion and empathy, as you will deal with sensitive situations from our supporters, staff and volunteers on a regular basis
- Verbal and written communication skills to liaise with a diverse range of stakeholders, our supporters and volunteers.
- Have a strong background in customer service, delivering and creating a first class experience for our supporters and teams.
- Experience of using a contact management database would be beneficial, in addition to excellent ICT skills.
- Attention to detail and a determination to produce and maintain a high standard of work. Data quality is key to the role.
- Ability to manage a varied and challenging workload and have experience of working to deadlines.
What you'll get in return
Free parking on site
Pension contribution
Excellent pay
Weekly pay
Holiday allowance
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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