Receptionist (Private Medical)- *Advertised by West End Branch
Overview of Core Responsibilities:
The Receptionist will serve as a vital member of the clinic's team, responsible for delivering exceptional customer care and ensuring a seamless patient journey. In this role, you will welcome and assist visitors, coordinate front-desk activities, and provide administrative support to facilitate the smooth running of the clinic. Demonstration of outstanding customer service skills is essential to enhance the overall patient experience.
JOB TITLE: Receptionist
COMPANY: Medical
CONTRACT: Permanent
SALARY: £25,000 - £27,000
To thrive as a Receptionist, you should have a warm and friendly demeanour, as this role requires extensive customer interaction. The ability to handle emergencies efficiently, streamline processes, and manage multiple tasks is crucial. Flexibility, as well as strong communication and stress management skills, are highly valued.
Key Roles and Responsibilities:
- Greet and welcome patients and visitors upon arrival
- Direct individuals to the appropriate destination within the clinic
- Maintain a tidy and presentable reception area, ensuring necessary amenities are readily available
- Provide accurate information in person, over the phone, and via email
- Handle incoming and outgoing mail and deliveries
- Uphold office security measures and control access via the reception desk
- Assist with various administrative tasks, such as filing, photocopying, and scanning
- Support the administrative and clinical teams as needed
- Prepare clinic and theatre notes
- Register patients with comprehensive information
- Schedule surgery and follow-up appointments
- Manage patient invoicing and payment processing
Other Essential Skills and Abilities:
- Professional demeanour and appearance
- Excellent written and verbal communication skills
- Strong customer care abilities
- Exceptional organisational skills
- Discretion in handling personnel matters
- Collaborative mindset and ability to work independently
- Alignment with the organisation's vision and mission statement
- Proficiency in IT tools and systems
- Effective multitasking and prioritisation abilities
- Resourcefulness and proactive approach to problem-solving
Other benefits include 25 days of annual leave plus 8 bank holidays (with increased allowance based on tenure), enrollment in a pension scheme, regular company outings, monthly health and wellness activities, as well as training and development opportunities.
If you are looking to be part of a prestigious eye care clinic that values professionalism, excellence, and patient satisfaction, apply now to join our client's team as a Medical Secretary.
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