My client a successful independent travel management company are seeking an Operations Manager to join their successful team. Do you have experience of managing a Business Travel Team? Are you an experienced Corporate Operations Manager seeking a new challenge? We are seeking a company role model who will manage their team members to deliver excellence. This is a challenging, rewarding and hands on role. If you are passionate about getting the best results this could be the ideal role for you.
The role in a nutshell:
As Operations Manager you will be accountable for ensuring you and your team - deliver operational excellence, meet budgeted turnover, gross margin and productivity targets, as well as meeting customer satisfaction and retention targets.
Key Responsibilities:
- Be a positive influence that motivates the operations team and fosters a positive, productive and happy workplace.
- Nurture a culture of high performance where sub-standard performance is effectively managed and positive behaviour and outcomes are recognised.
- Manage the operational resource of the department to maximum efficiency considering staff productivity, expertise and service level requirements.
- Safeguard the culture and entrepreneurial spirit of the Company - ensuring that we lead, motivate and value our staff at all times.
- Ensure a good quality of work life by creating and maintaining a positive environment that contributes towards efficient operations and staff satisfaction.
- Ensure staff comply with all company and client policies and procedures.
- Handle disciplinary problems in a fair and objective manner with guidance from the Human Resources advisor when required.
- Keep the team updated with new information and ensure communications are filtered through to all levels of staff.
- Assist with complaints. Work with Client Services and Account Managers so that they can respond to any major problems/complaints in a thorough and timely fashion.
- Provide the operations teams with monthly reports on the activities and performance of their operation, encourage profit awareness and achievement of financial targets.
- Liaise with the Supplier Relations Manager and suppliers directly when required to ensure staff are up to date with product information and the Company and clients preferred supplier agreements.
- Directly oversee the recruitment of new employees in line with the company's "best practice" standards.
Key Requirements
- A passion for people management and performance coaching
- Previous experience in management/leadership within Business Travel
- Previous Business Travel experience essential
- You will be a strong people manager, driven by problem solving and have a strong work ethic with a desire to always do the best for your customers, your team and company.
- You will be a fares, process and systems specialist who can maintain and oversee the application of quality control across all aspects of customer service in your team
- You will have excellent time management skills and an ability to multi-task, prioritise and respond quickly to the needs of the clients and company.
Package:
Competitive salary dependent on experience and there is an additional company bonus. This role is a full time position, and fully remote so you can be based anywhere in the UK.
INTERESTED?
Please follow the instructions to apply, attaching your CV. This vacancy is being managed by Gemma Thelwell If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details!