JA1426 – Service Advisor
Location –Edgware, North London
Type – Permanent
Salary - £12.91/hour + bonuses
Overview:
We are currently recruiting for a Service Advisor to join our client's national vehicle business. The successful candidate will spend their first 2 days in the business, attending our client's fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you'll learn all about their business before you start your new role.
Job Purpose:
To drive the standard in customer care and maximise customer satisfaction by ensuring all Smart Repairs undertaken are on time and of the highest standard of quality. To motivate technicians to ensure a high level of productivity and quality. You'll demonstrate the Company's Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customer and prospects.
Key Responsibilities:
- Drive the standard in customer care with the diverse customer base.
- Manage the relationship between customer and dealership.
- Manage the service process effectively.
- Go beyond process in delivering exceptional customer service.
- Deliver effective value-added sales solutions to customers to ethically promote the wide range of Company products and services.
Skills & Experience:
Essential
- Administrative experience.
- Able to handle sensitive and confidential information.
- Excellent communication and customer service skills with experience handling
- complaints.
- Evidence of customer facing administrative experience.
- Experience in a customer service environment.
- Evidence of ‘Right to work in the UK'
Desirable
- Able to work to deadlines.
- Full driving licence held for minimum of 6 months with fewer than 9 penalty points.
- Experience in a selling environment
Benefits:
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- Ford Privilege vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
Requirements:
- Please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for.
- We encourage applications from people with diverse backgrounds and experiences. We want all our colleagues to bring their whole self to work and that starts with you.
- Our client's Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.
- To request any adjustments, please ask this during the application stage or contact the Recruitment Team.
- Happy to Discuss options of FLEXIBLE WORKING. To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.
- Our client is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.