Here at Contract Personnel, we are recruiting an experienced Hire Controller on behalf of a market leader in Material Handling Solutions. As a successful candidate, you will be responsible for managing the hire of equipment, answering calls and queries and providing superior customer service.
The Role
As a hire controller, you will be the first port of contact for customers and clients. Your day-to-day will consist of answering calls and emails with quotes for short/long term equipment hire. You will be required to liaise with multiple teams within the business to ensure smooth delivery of equipment.
Role: Hire Controller
Contract: Full time, permanent
Location: Stockport
Salary: Competitive, DOE
Hours: Monday to Friday, 9.00am to 17:00pm (37.5)
Holiday: 23 days, plus bank holidays
Benefits: Cycle to work scheme, death in service, long-term service bonuses, pension scheme with ethical fund to build pot, optional well-being weekly sessions, Costco card
Responsibilities
- Respond to enquiries, negotiating rates and providing quotes
- Utilising company systems for efficient reporting
- Communicating with customers and clients via phone and email
- Building positive relationships with suppliers and customers
- Providing admin support across the business
- Generate orders and maintain contracts
- Manage incoming emails and calls
- Organise hires, deliveries and collections, whilst reporting any issues
- Verifying contracts at month end for invoicing
- Completing daily and weekly tasks, in line with the rental diary
Requirements
- Previous office experience required
- Excellent telephone manner
- Proficient with Microsoft packages
- Strong written English skills
- Openness to learning new software
- Able to work in a high-paced environment
- Ability to work in a team