IT Technician Apprentice
Northampton
Monday – Friday 9am – 5pm
We have partnered with a reputable organisation in the legal sector, who have an opening for an IT Apprentice to join their team in Northampton. This is a great opportunity for an individual that is keen to build a career in the world of IT. They will provide you with practical experience from day one, assisting in developing your skills whilst spending one day a week studying towards your Comptia A+ qualifications.
Key Duties:
- Provide first line IT support, working with other members of the IT department in resolving day to day IT problems
- Ensuring all queries are recorded and followed up as necessary.
- Accurate and timely system updates, log and maintain calls with both software and hardware maintenance providers ensuring that the calls are responded to in accordance with the IT SLA.
- To carry out installation, maintenance and first line repairs of IT hardware and networks (includes computers, laptops, tablets, telephones, servers etc.)
- To assist with the installation, maintenance and updates of new and current software.
- Regular checks of equipment.
- To learn and develop a thorough working and support knowledge of all software products used by the firm.
The Ideal Candidate:
- Good communication skills both written and verbal
- Proactive, and willing to learn
- Punctual, team player and both flexible and adaptable
- A brief understanding of IT systems & Microsoft packages