6 month Fixed Term Contract
£27,453 Per Annum
Hadleigh, Suffolk
37 Hours per week.
Explore a new career with us, if you like working in the outdoors, rain or shine, and have great customer service skills, then we have the job for you! As our Meter Technician you will manage your own workload so will feel like you are your own boss with the support of a big organisation behind you.??
- Your day to day activities will include:?
- Obtain accurate readings from water meters?
- Carry out meter exchanges?
- Collect data?
Lastly and most importantly provide excellent customer service. This is a great role for someone who enjoys working autonomously and getting out and about meeting customers. As a valued employee, you'll be entitled to:?
- Personal private health care?
- 25 days annual leave - rising with length of service?
- Flexible working?
- Access to a company vehicle, tools and all uniform and PPE?
- Competitive pension scheme - Anglian Water double-matches your contributions up to 6%?
- Bonus scheme?
- Flexible benefits to support your wellbeing and lifestyle.?
What does it take to be a Metering Technician??
We are looking for customer focused individuals who are based within 30 minutes of Ipswich/Hadleigh and surrounding villages, to ensure the needs of our customers are met. You will be representing one of the leading water providers in the UK, so a professional image is very important, we will provide you with uniform and a van. The role can be physically demanding as you will walk in the region of 3 to 8 miles per day. You will also use a handheld computer to carry out your work. The hours are flexible between the working window of 6:30 to 20:00 Monday to Friday and 08:00 to 14:00 on Saturdays this includes early morning starts and late evenings until 8pm as this is when our customers are most likely to be at home.??
Why Anglian Water??
Here at Anglian Water we are one of the leading providers of water and water recycling services in the UK and our organisation is an industry benchmark for quality and customer service. But what makes us unique is our commitment to providing the development people need to make a real difference. Our career opportunities provide on-going learning and professional development within a challenging work environment, which provides a vital service for our customers?
The Metering Technician will act as the customer's champion, ensuring that all customer driven meter reading queries, planned meter readings and boundary box meter exchanges are undertaken within levels of service ensuring both customer service and quality levels are maintained. They will ensure that any reactive work is correctly identified and reported to allow for completion within levels of service. They will ensure that all billing information amendments are correctly reported to improve customer service.
The Metering Technician will complete meter reading related operations by ensuring all meters are read accurately, maintain accurate records and ensure maximum efficiency and productivity. Identify and report any maintenance jobs, meter exchanges and potential leaks efficiently and liaise with the customer as appropriate.
The Metering Technician will complete non routine reading and income related operations such as conducting flow tests to confirm correct supply connections, replace lids, complete void inspections and confirm correct plots to postal addresses.
The Metering Technician will complete meter exchange operations in an efficient and cost effective manner, being aware of any impact to the customer, escalating any incidents that may compromise the water network and ensure all work completed on the network meets the necessary regulations. Ensure new and old meters are tracked and sufficient stocks are held.
The Metering Technician will comply with all elements of health and safety regulations and ensure the health and safety of themselves and the public. Provide excellent customer service to internal and external customers and contribute positively to enhanced team and cross team working. Improve their own performance through identifying and seeking opportunities for self development.
Closing date: 24/11/2024