FTSE's Indices are used by 98 of the top 100 asset managers globally by AUM, with over $20 Trillion in total assets benchmarked against them. The Associate, Fixed Income Index Client Service's, primary role is to provide support for institutional clients who use FTSE Fixed Income Indices. Interacting with local market experts, strategically located around the globe, to provide outstanding service to this client base. Additional responsibilities may involve researching and tracking financial markets relating to our Index products and Passive Funds, including ETFs, and assisting developers in the course of product development and improvement.
Index calculations are performed by a variety of tools, which the Associate will use to analyse and interpret data results, such as bond eligibility, price-yield, duration, index inclusion criteria and methodology including bond and country classification. Along with this, the role will have limited exposure to additional client workflows and applications for deeper analysis.
Job Responsibilities
This position provides an excellent opportunity to gain a broad perspective on fixed income markets, including government, agency, corporate investment grade, high yield and emerging market securities. Key responsibilities include:
- Act as a first point of contact for clients, taking ownership for the resolution of index queries, engaging directly with clients to obtain a deeper understanding of their use cases and business needs
- Manage communications and notifications with clients regarding new products, service alerts, enhancements and disruptions, commercial packages and user permissions
- Handle the new client onboarding process in collaboration with the Sales teams, identifying client training needs and providing demos and client training sessions as needed
- Build and maintain positive relationships with internal partners to ensure clients receive the best possible service
- Analyse all client queries and requests, researching and extracting specific data sets as needed
- Anticipate client needs and represents the voice of the customer internally
- Provide added support for internal projects such as training or product documentation
Qualifications & Experience
- Bachelor's degree preferably in a field such as Economics, Finance, Mathematics or similar, with high academic standing
- Previous experience in client service is a plus
- Knowledge of investments and fixed income securities
- Proficiency in Excel ®
- Curious attitude with strong attention to detail, critical thinking and problem-solving skills
- Ability to work in a fast-paced environment as a self-starter
- Outstanding written and verbal communication skills
- Positive energy and determination
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of
Integrity, Partnership
,
Excellence
and
Change
underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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