REED are recruiting a Credit Controller on behalf of a family owned Poole based business, specialising in product delivery to a variety of sector industries.
You will join a supportive finance team, working with a portfolio of customers to ensure that accounts are kept within contracted limits. Please see details below
Credit Controller
Full Time (8am - 5pm)
Poole, Parking available
Benefits:
• Additional leave
• Company events
• Cycle to work scheme
• Discounted or free food
• Free parking
• Health & wellbeing programme
• Onsite parking
• Profit sharing
• Referral programme
• Sick pay
Key Responsibilities:
- Act as a main point of contact for customer account queries.
- Hold weekly meetings with each of the sales division to escalate key issues and agree on ways forward.
- Provide cover within the finance team as and when needed.
- Manage customer portals and integration (EDI), and perform account reconciliations.
- Review new and existing accounts for creditworthiness, setting or suggesting appropriate terms and credit limits.
- Effectively review, manage and collect customer accounts, prioritising to maximise cash flow whilst minimising risk exposure.
- Resolve invoice and payment queries promptly and efficiently.
- Produce and distribute customer statements of account and overdue/reminder letters.
- Produce and circulate weekly and ad hoc on stop, credit hold status and other reports.
- Proactively manage new accounts and high value invoices.
- Build effective relationships and rapport with customers and internal contacts.
- Provide exceptional customer service.
- Adhere to strict process and procedures.
- Escalate significant issues/concerns to management.
- Handle month end consolidated invoicing.