- Full Time, Permanent, Hybrid Role
- Job Brief
This is a unique opportunity to join a founder-led insurtech start-up, where we are seeking a highly motivated and skilled Deputy Head of Operations. The successful candidate will play a crucial role in supporting the Head of Operations in overseeing the day-to-day functions of the claims management department.
You'll play a crucial role in setting and monitoring business strategies, implementing policies, dealing with suppliers, and managing team members across the operation, which includes motor and non-motor delegated claims activities. This role requires a strategic thinker with strong leadership skills and a deep understanding of claims processing and operational management.
You'll find a supportive team environment that fosters growth and learning. We will help mentor and guide to reach your full potential, with the opportunity to progress your career.
Responsibilities
- Supporting the leadership and management of the claims team to deliver exceptional customer service.
- Help Identify areas for process improvements and implement changes to increase efficiency and reduce costs.
- Identify and address operational issues promptly to maintain smooth workflow.
- Assist the Head of Operations in formulating and implementing operational strategies.
- Ensuring timely, effective, and accurate handling of day-to-day work activity, processes, and referrals to ensure accuracy, turnaround times, and resource utilization.
- Utilize data analytics to identify trends, forecast needs, and make informed decisions.
- Maintain strong relationships with key clients, stakeholders, and partners.
- Collaborate with the technology team to leverage technology for process optimization.
- Effectively use data and analytics to problem solve and drive improvement.
- Assist in operational duties when Head of Operations is on annual leave.
- Document and maintain training materials, guidelines, process workflows, service levels, procedures, controls, and operational metrics.
Requirements and Capability
- Broad experience working within a claims management company with a strong understanding of associated claims processes, procedures and systems.
- Proven experience in a leadership position, managing and developing a team.
- Ability to accomplish tasks in a dynamic environment with an aptitude for analysing data and making practical and forward-looking decisions to drive success.
- Excellent communication skills and demonstrated ability and experience supporting strategic initiatives impacting key stakeholders and reporting to senior management.
- Experience working on cross-functional teams, collaborating, actively participating, and delivering solutions.
- The ability to identify and escalate issues that could present challenges to a project or the organisation.
- Strong conflict resolution skills to effectively deal with people with differing expectations and viewpoints and to build strong cross-functional relationships and partnerships.
- Strong knowledge of and skills in the use of various software and insurance platforms and claims systems as well as Word and Excel.
Experience:
- Claims Management: 3 years (preferred)
- Analysis skills: 1 year (preferred)
- Conflict management: 3 years (preferred)
Work Location: In person
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A copy of our D&I policy can be made available upon request.