As the Customer Service Supervisor in London, you will help to lead the 1st and 2nd line Customer Service teams. This will involve setting the KPI's, ensuring standards are maintained and reporting back to the manager in France. Your team will be servicing the German market so it's essential you can speak German.
Client Details
As a German speaking Customer Service Supervisor, you will work for a high-end manufacturer of furniture for the office and home. They're a huge name across Europe an have been around since the 1930's. Your team will service retailers across Germany.
Description
As the Customer Service Supervisor in London, you will:
- coordinate communication activities in collaboration with various departments of the company to ensure message consistency.
- Facilitation of downward communication: Ensuring the messages from CS manager to operational teams ,
- Ensuring that strategic information and important updates are communicated clearly and in a timely manner.
- Facilitation of upward communication: Gathering feedback, suggestions, and concerns from CS teams to CS manager or other Services , thereby contributing to an open and transparent communication
- Report leaves and overtime to HR and EU manager
- Suggest prioritization and tasks dispatch to EU Manager when necessary
- Monitor and report daily work to EU Manager= Evaluate teams strengths and weaknesses by being next to them and working with KPIs associated
- Escalation point of contact for Team, Customer or Sales Reps
- Communication with Retailers in cooperation with the Sales Team
- Regularly informs stakeholders of customer service updates (public holidays, lead times, stock-outs, etc.).
Profile
To be successful in applying to this furniture retailer, you should:
- Be fluent in German language
- Experience in Customer Service
- Been a senior member of the team in the past
- Excellent attention to detail and communication skills
Job Offer
You will be rewarded with an hourly rate equivalent to 38k-45k with a great chance of being made permanent.