Role: IT Field Delivery Engineer
Location: Norwich/Cambridge/Peterborough area
Contract Type: Permanent
Salary Package: Competitive base salary, company van, plus large company benefits,
Hours:
Thursday to Sunday shifts
Thursday to Saturday hours: 10 am till 8 pm
Sunday hours: 10 am till 6:30 pm
Our client is a prestigious and inclusive IT company that are dedicated to fostering a diverse workplace while offering employees a competitive benefits package. With a focus on flexibility and hybrid working options, they ensure work-life balance for their employees. Offering career development and lifelong learning opportunities, making it an ideal environment for personal and professional growth.
Role Purpose: Attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA) and work efficiently and proactively to deliver IT support services to a wide range of customers.
Key Responsibilities:
Repair, diagnose, and replace PCs, laptops, printers, servers, retail equipment, and associated peripherals.
Achieve the KPI target of 5 visits/fixes per day.
Utilise PDA to check and update allocated calls in a timely manner to meet the required commit time, reflecting actual work done in real time.
Provide customer builds and configurations to desks as needed.
Skills and Experience:
Technical Knowledge: Proficiency in the operation of PCs, laptops, printers, and associated peripherals.
Customer Service: Strong customer service skills to ensure client satisfaction.
Security Clearance: Willingness to apply for or already hold Security Clearance.
Driving License: A valid UK Manual Driving Licence is required.