Job Title: Pensions Administrator- 9 months fixed term contract
Location: Birmingham
Salary: £28,000 - £32,000pa
About the Role:
As a Pensions Administrator, you'll be part of a small team responsible for managing the Staff Group Defined Contribution plan for employees and annuity policies for external customers. Your main goal is to deliver exceptional service by handling enquiries efficiently and accurately, ensuring customer satisfaction.
Key Responsibilities:
- Maintain accurate databases and systems.
- Handle member enquiries and resolve complex issues.
- Calculate member benefits and ensure accuracy.
- Collaborate with system providers to verify calculations.
- Check colleagues' calculations for accuracy.
- Develop and maintain administration procedures.
- Provide excellent customer service.
- Stay updated on pensions administration and legislation.
- Analyse data to identify and correct errors.
- Assist in bulk activities, such as preparing statements.
- Ensure benefits are paid correctly and timely.
- Identify and escalate issues to Team Manager when necessary.
- Perform general administrative tasks as needed.
Context of the Role:
This role is pivotal in shaping customer perceptions and overall experience. By providing excellent service, we demonstrate care for our customers.
Required Skills and Behaviours:
- Strong knowledge of customer processes.
- Relevant qualifications in pensions administration.
- Proficiency in Excel and MS Office applications.
- Extensive experience in pension administration.
- Understanding of pension provision and legislation.
- Methodical with attention to detail.
- Self-driven with leadership abilities.
- Ability to work independently and prioritise tasks.
- Tenacious problem solver.
- Flexible and team-oriented.
- Effective written and verbal communication skills.
- Interpersonal skills for collaborating with colleagues.
- Experience in transactional processes.
- Ability to maintain confidentiality.
- Accurate and efficient under pressure.
- Committed to continuous improvement.
Desirable:
- Additional professional qualifications.
- MS Excel certifications.
- Experience in Root Cause Analysis (RCA).
Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities. If you would like this job advertisement in an alternative format, please contact MERJE directly.