Position: Customer Service Manager
Location: Dartford
Type: Permanent
Days: 5 days a week in the office (split across 2 sites in Dartford)
Hours: 8am-5pm (1 hour lunch)
***Benefits: Free lunch every day, gross profit bonus scheme, increasing annual leave up to 24 days***
My client is looking for a strong people manager to motivate and lead a team of 9 customer service professionals in Dartford. The team is responsible for processing circa 600 orders per day across a product range of 6000+ items sold to the construction industry.
This role involves:
- Motivating and managing a team of 9 customer service professionals including 1 remote team member
- Monitoring performance against key metrics including: OTIF dispatch, Credit % of sales, accuracy, response times, volume of orders processed, volume of calls taken and value of upsells
- Attending weekly Head of Department meetings, Operations meetings and department meetings and making active contributions
- Working closely with Transport Manager and Sales manager to resolve operational issues and improve service to loyal customer base
- Analyse data against service level targets and champion a continuous improvement environment
- Hold 1-2-1s, performance reviews and progression reviews with team, outlining clear career paths and opportunities to develop
The perfect Manager for this team
- Passionate about working collaboratively with other departments
- Nurturing and motivating approach to team management
- Previous experience manager a team of 5+ in an order processing environment
- Experience building reports in Excel- data extraction from CRM system or similar.
Next Steps
I will be conducting interviews for this role on behalf of my client immediately. If you are interested, please upload your CV and I will reach out to suitable applicants. Interviews with my client will be held w/c 18/11/24 with a 2nd stage and final interview w/c 25/11/24.
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