This Support Analyst role resolves cases created by customers looking for help to understand or troubleshoot unexpected behaviours. Your primary focus will be to answer questions about the platform and assist customers.
- Based in Leatherhead
- Hybrid working with minimum 1 day in the office
- Up to £25,000
- 37.5 hours per week
- Free Parking
- Pension Contribution
Job Description:
- Coordinate and administer queries in the helpdesk system.
- Respond to customer enquiries within SLAs, communicating work estimates and any associated costs.
- Provide proactive and timely updates and effectively managing and progressing allocated tickets.
- Resolve queries from clients.
- Build effective relationships with key contacts.
- Liaise with the wider business to find resolutions and escalate appropriately.
- Feedback into the Product Team on enhancements to the Products.
- Maintain awareness of and comply with all legal requirements and company policies, including those relating to information security and data protection.
- Responsibly handle, classify and manage all information, whether internal or received from external parties.
Person Specification:
- Capable of managing multiple stakeholders.
- Excellent time management skills.
- A passion for technology with problem analysis and solution development skills.
- Proficient in using Microsoft Office applications with advanced Excel capabilities.
- A-Level qualifications/Equivalent or greater.
- Excellent communication skills, both written and verbal.
Additional Information:
- Based in Leatherhead
- Hybrid working with minimum 1 day in the office
- Up to £25,000
- 37.5 hours per week
- Free Parking
- Holiday Entitlement of 23 days + 1 day per complete year of service to max of 28
- Birthday day off
- Plus many more excellent benefits
Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
By applying for this vacancy, you accept Optima Recruitment Limited's Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.