Main Duties:
Chasing Overdue Invoices
- Monitor and manage the overdue invoice list.
- Follow up with customers on overdue invoices and payments.
- Ensure invoices are sent on time.
- Process payments accurately.
- Handle and follow up on unpaid invoices.
- Follow detailed procedures accurately for customers who have defaulted on payments.
- Send letters and notifications to customers with overdue balances.
Sales Record Keeping
- Ensure sales figures are accurately recorded.
- Initiate contact with potential customers via phone calls to promote the business.
- Maintain a high volume of outbound calls to generate new leads.
- Utilize social media platforms to market and promote the business.
- Create engaging content to attract and interact with potential customers.
- Monitor and analyze social media metrics to improve engagement and outreach.
- Ensure all self-storage units are occupied by actively seeking potential customers.
Performance Targets
- Set and meet performance targets related to lead generation, customer acquisition, and unit occupancy.
- Regularly review and analyze performance metrics to ensure targets are met or exceeded.
Customer Assistance
- Assist customers with their storage needs.
- Answer incoming customer inquiries in person, via email, or telephone.
- Process customer payments efficiently.
- Follow up potential sales leads.
- Daily Visual Inspections
- Conduct daily visual inspections of customer units.
- Ensure units remain locked until outstanding balances are settled.
- Manage security systems including fob entry barriers and CCTV.
Delivery Management
- Keep delivery records up to date.
- Ensure all incoming and outgoing deliveries are properly documented and recorded.
Requirements:
Motivation and People Skills
- Highly motivated individual with strong interpersonal skills.
- Ability to interact positively and professionally with customers and team members.
- Marketing
Communication Skills
- High standard of both verbal and written English.
- Excellent communicator, able to convey information clearly and effectively.
Organizational Skills
- Well-organized with the ability to manage multiple tasks efficiently.
- Strong time-management skills to handle daily responsibilities effectively.
- UK driving license
Computer Literacy
- Strong IT and analytical skills
Additional Preferred Qualifications
- Experience in a similar role or industry.
- Forklift operation experience (training will be provided ).
- Familiarity with storage facility operations and procedures.
- Preferably CRB checked.