Our Client based in the City of London is looking to recruit an Branch Manager to join their expanding bank.
The Role:
To efficiently manage and oversee the administrative, operational and financial functions of the branch, promote branch visibility and drive business growth by ensuring customer and community awareness of the banks products and services, to facilitate the achievement of set targets for operational and sales performance.
Responsibilities:
BUSINESS DEVELOPMENT:
- Responsible for attaining Bank and Branch goals through active sales management of both self & staff.
- Develops new deposit and loan business through provision of a superior level of customer service and promotion of the sales and service culture through coaching,
guidance and staff motivation.
- Acts in a Business Development role, through his or her own activities in the local community & beyond.
- Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities.
- Responsible for keeping abreast of competitors' products and services.
OPERATIONS:
- Responsible for authorisation of payment instruments, negotiable items and internal sundry accounts transactions within delegated limits of authority and the opening
and closing of all accounts.
- Fosters and maintains strong relationships with premium clients, with responsibility for resolving premium clients' complaints and addressing inquiries.
- Responsible for ensuring that all operational audits, checks and balances are conducted in compliance with the pertinent bank policies and procedures.
- Responsible for monitoring of accounts inclusive of internal branch accounts and staff accounts, security forms and safe custody articles as per stipulated guidelines.
- Responsible for periodic cash counts of cashiers' tills and branch's cash holdings as per stipulated guidelines.
- Responsible for the verification of all branch registers including cash, and petty cash as per stipulated guidelines.
- Responsible for the checking the daily transaction list and all entries in the general ledger register.
- Responsible for addressing and responding to all queries relating to Audit & Inspection reports.
- Responsible for checking and signing of all branch reports.Checking of KYC requirements.
- Responsible for ensuring the branch's compliance with the Financial Services Authority.Responsible for providing cover for the Assistant Managers in their absence.
- Designated Money Laundering Reporting Officer and Compliance Officer for the branch.
- Overall responsibility for the management of all loan accounts, appraisal, supervision, follow up and maintenance of files, etc.Responsible for authorisation of drawing power.
- Oversight and overall responsibility for the preparation/ compilation of loan applications; and assessment of limits, new advance proposals/ renewal of existing loans .Responsible for undertaking any other duties as delegated by the Head - National Sales.
ADMINISTRATION:
- Responsible for holding one set of branch premises keys.
- Will be the primary point of contact in the event of an emergency.
- Responsible for the maintenance of the Branch documents register.
- Responsible for managing and control of all matters related to premises such as insurance, security, alarms etc.
- Responsible for the opening and distribution of incoming mail.
- Responsible for ensuring that the branch premises are maintained in keeping with the good image of the Bank.
- Responsible for the periodic inspection of the unit and the preparation of the pertinent inspection report.
- Responsible for conducting monthly general staff meetings.
- Responsible for attending meetings and seminars when required, and making presentations on behalf of the bank.
- Collects customer feedback and market research and conducts reviews for improvement in quality of in-branch customer service.
- Responsible for ensuring that all administrative checks and audits are conducted in compliance with stipulated guidelines.
- Responsible for the audit and verification of the attendance register.
- Preparation of annual budget for the Branch.
- Responsible for authorisation of payment instruments, negotiable items and internal sundry accounts transactions within delegated limits of authority.
Checking of KYC requirements
- Responsibility for fostering and maintaining positive team morale and staff motivation.
- Designated Money Laundering Reporting Officer and Compliance Officer for the branch.
- Any other responsibilities as delegated by the Senior Retail Team at Head Office.
COMPETENCY
- Understanding of all sales & operational aspects of a retail branch, KYC, AML, risk control of UK retail banking.
- Ability to manage a small team of up to 10 staff including Business Development Manager, Assistant Branch Manager and Personal Bankers.
- Proven ability to self-generate sales.
- Leadership - has the ability to train, coach & motivate others.
PERSON SPECIFICATION
- Knowledge of banking operations & procedures.
- Business development skills.
- Staff management skills.
- Customer focussed - able to interact with customers from varied backgrounds.
- Enhanced organisational skills.
- Willing to take on extra responsibility from time to time.
- Ability to self-manage.
- Excellent interpersonal skills - is able to work well with others and has a positive attitude towards resolving conflict.
- Accountability for others - being responsible for the consequences of the actions of those whom you manage.
- Correcting Others - The ability to confront controversial or difficult issues in an objective manner; the ability to have non-emotive discussions about disciplinary
matters.