Contract type: Full Time (37.5 hours) - Fixed Term(31/10/2025)
Location: Glasgow, Strathclyde International Study Centre
Salary: £25400 per annum
The Student Experience Support Officer will be the first point of contact for all student queries. They will be supporting the delivery of student inductions, organising student social events and activities, and assisting with general administrative tasks during peak periods.
ABOUT THE ROLE
- Foster positive relationships with students and deal with their requests and concerns in a professional and prompt manner
- Supporting the delivery of student inductions throughout the academic year.
- Organising and coordinating student events and activities throughout the academic year as required.
- Lead the production of the monthly student newsletter
- Coordinate with the Central Marketing Team in promoting the Centre's profile on social media
- To provide student facing advice and support at the Student Office Helpdesk/ respond or redirect emails coming into Student Advice email account
- Assist with the distribution of student surveys
- Organise elections for student reps, assist with student rep training and work closely with reps to address any issues/ideas raised.
- Assist in engagement with Building Futures
- Support the Head of Student Experience and Senior Management Team as required.
- Foster productive relationships with student body and members of staff.
- Promote and safeguard the welfare of students.
- Any other duties as directed by the Head of Student Experience or the Centre Director.
ABOUT YOU
- Higher Mathematics & English (Nat 5 or relevant experience will be considered).
- Working under pressure and to deadlines.
- Working with international students
- Working in a Higher Education or Further Education environment
- Using data management systems
- Experience of minuting meetings
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.