What We Do
Our client is a leading global IT service provider, recently acquired and on a rapid growth trajectory, aiming for an IPO within 36 months. We specialize in supporting globally dispersed businesses with multiple datacentre instances and geo-dispersed users. We plan, deliver, and manage global projects across four continents and over 190 countries. Our extensive experience, knowledge, and mature partner network span the globe. With a wide network of best-in-breed technology vendors and strong global partnerships, we advise on best practices and provide specialist knowledge and services to remove complexities, reduce costs, and add significant value to our clients' organizations.
Why Join Us?
Our talented teams of professionals are globally situated, offering opportunities for any team member with the right attitude and abilities to achieve more through personal growth. We provide the chance to work cross-functionally, move across any of our existing territories, or help us build teams in new locations. Our unique culture, strong value system, and expert leadership team will support you with the tools, knowledge, and guidance needed to advance your career. We reward our team well, have flexible working policies, and offer a great working environment.
Position Overview
As a Client Engagement Manager, you will oversee and manage the Client Engagement Team, ensuring high-standard sales operation service provision to both internal and external customers. This key role requires strong communication skills, IT services knowledge, and the ability to analyse data to provide meaningful insights.
Key Accountabilities:
- Lead, mentor, and motivate the sales support team to achieve performance targets.
- Provide ongoing training, coaching, and performance feedback to the sales support team.
- Foster a culture of collaboration, accountability, and continuous improvement within the team and wider sales team.
- Optimize team operational processes and workflows to enhance efficiency and effectiveness.
- Drive effective use of sales tools, technologies, and systems to improve productivity and performance.
- Develop and maintain sales support KPIs and metrics to track performance and identify areas for improvement.
- Act as a liaison between sales and operations teams to facilitate smooth handoffs and delivery of services to clients.
- Conduct regular performance reviews and analysis to assess team performance against goals and objectives.
- Identify trends, patterns, and areas of improvement to drive informed decision-making and planning.
What We Need from You:
- Proven experience within a sales operations lead role in the ICT industry, preferably within a VAR or MSP environment.
- Strong working knowledge of CRM and ERP software use.
- Excellent communication and interpersonal skills.
- Detail-oriented with strong organizational skills.
- Ability to manage multiple projects simultaneously.
- Customer relations skills; ability to understand and address customer concerns and requirements.
- A desire for continuous learning and career development.
- Ability to work independently and as part of a team.
- Right to work in the United Kingdom.
What We Will Provide You:
- A competitive salary commensurate with your experience.
- Annual performance bonus aligned to your role.
- Life Assurance.
- Funding for accreditations and educational assistance for courses relevant to your role.
- Reward and recognition schemes.
- Strong global management and team support and collaboration.
- Opportunities to achieve personal and work goals.
- The opportunity to work with a diverse network of team members and clients.
- Exposure to skill development on a global level.